This approach, however, is wrong, and abusive if you ask me. Why play with people's emotions?
A person with a tax problem needs a sober and calm analysis of their situation. Options need to be examined to fix the problem. And choices needs to be presented. Hiring a tax professional should be a choice. Not a mandate. Let the customer choose you. You don't need to strong arm them.
People should also be well aware: they CAN REPRESENT themselves before the IRS or the State. Hiring a tax professional is a luxury. But like any luxury, one should expect that that they will hit a home run with a tax professional OVER the single they might hit themselves or at the very least: have some one handle the case efficiently and competently, saving you time and hassle. That's it. Period.
More info on appropriate tax representation analysis:
More Clues about Telemarketer Tax Resolution Sales
