Jay Freeborne

by Jay Freeborne, Enrolled Agent

Since 1989, Washington Tax Services (WATAX) has been dedicated to great customer service. We take it personally when someone does not have a positive experience of working with our company and work to repair the relationship. In this internet age, unsatisfied customers can make a complaint in many public forums.

Venues for Establishing WATAX'S Credibility: (UPDATED IN 2020)

1. Yelp Reviews. There are a lot of reviews at YELP, but seven have passed their filter so far and are fully visible: Yelp.com - Reviews of Washington Tax Services.

2. A + rating at Better Business Bureau: The best venue for checking out our company is the Better Business Bureau. We have worked hard to maintain our "A +" rating.

3. Reviews listed on the WATAX website and testimonials. These are all real bonafide people, really!

4. Google Reviews. There are reviews at our Google Plus page too (google: "Washington Tax Services reviews"): Google page

5. Members of National Association of Enrolled Agents(NAEA), We are members of the National Association of Enrolled Agents: you can read our profile there as well: Link to NAEA Membership.

6. Not Legitimate Review Sites: "Internet Graffiti" - Web sites: in the last decade, new venues for complaining against companies have emerged on the internet: Rip Off Report, Pissed Consumer and others. These companies have ZERO benefit to the public except being a place to vent. Their business model is to get "hits." They do NOT remove fake complaints. They allow ANONYMOUS complaints. Nor do they eliminate clearly rebutted complaints. It is in their best interest that the threads started there linger forever! No one benefits except the company. There is simply ZERO arbitration between the complainee and the company in which they hired.

Over the last 30 years, Washington Tax has received 22 lifetime complaints, some fake, some real at these websites. Here are our responses to the 22 Internet Complaints against WATAX between 2005 and 2020.

For 30 years, WATAX has been solving every kind of tax problem. Call us at 1-888-282-4697 or email us a description of your tax issue and we'll contact you.

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