Well here's the numbers in just under 7 years of tracking cases:
Resolved or not resolved - 2007 thru 2014:
75% Cases Resolved: (1187 cases)
13% Cases Partially Resolved - Client didn't follow thru. (173 cases)
12% Cases Closed due to Lack of Information or Contact. (205 cases)
Less than 1% of Cases - Closed with Refund or Misunderstanding - Sometimes Requiring Negotiation (9 cases)
Since the late summer of 2013 - I tracked the type of tax resolution clients received - (click on links for more about the procedures) 2013 to 2014:
In the last 11 months:
IRS Offer in Compromise 80 cases
IRS Currently Not Collectible 55 cases
IRS Payment Plan (with possibility of Penalty Abatement)113 cases
IRS Record Research - Only 44 Cases
IRS Audit Defense 14 cases
IRS Audit Reconsideration 4 cases
IRS and State Tax Preparation Only 44 Cases
IRS Penalty Abatement 9 Cases
State Representation Only 29 cases
IRS Business Dissolution - 1 case
IRS and State Mixed Representation - 6 Cases
FBAR - Foreign Banking Disclosure - 1 Case
44 Cases Closed
27 Cases Partially Closed