As our business moves more and more to the "web," we at watax.com have more client relationships that have been conducted 100% via email! Clients always have the opportunity to call us at 1-888-282-4697 but a few preferred to do everything by email. How is that possible?
All of our forms are sent by email - the forms we need to represent you or your business as well as our completed documents to be sent to the IRS or State agencies. All-totalled - the average client relationship is probably about 50 emails (estimated?) until their tax problem is resolved.