You are speaking to a "tax consultant." They are persuasive. They emphasize the urgency of you hiring them. Their fee is between $3,000 to $10,000.00.
You pay them. If you are in a levy situation, you might get some attention. After that? Your case disappears.
You call two months later. Your tax consultant is no longer with the company. Your case has been reassigned. You leave four messages on the voicemail of the new person.
Four months later, you get levied on your bank account. You get a hold of your new "representative." He will help you, but he needs to charge you another fee.