by Jay Freeborne , Enrolled Agent
May 11, 2012

As a veteran of the tax resolution industry, I have become a big believer in the Better Business Bureau as a neutral arbiter between the client and the company. The BBB tries to be fair to both the client and the company.

In other words, the company can't get away with poor customer service AND the client (or someone who isn't a client) can't get away with graffiti-ing a company or maligning them without the company having a chance to answer back.

On this Friday afternoon, I went thru my list of tax resolution companies: The List of 166. I am focusing simply on the amount of complaints companies received for "Problems with Product or Service."
I am going to list the amount of complaints companies have had in the last 36 months, BUT I am going to group them into HIGH VOLUME companies and LOW VOLUME. If you are low volume and you have a lot of complaints that's a very bad sign. You can expect a high volume company is going to have some complaints.

LOW to MEDIUM sales volume companies with HIGH complaint volume: NOT GOOD

36 month period -- Complaints: Problems with Product or Service (only)

Tax Network USA, Los Angeles - 67 complaints -- NOW CLOSED
Power Tax Relief, Los Angeles - 48 complaints NOW CLOSED
Titan Tax Relief, San Diego, 43 complaints NOW CLOSED
Clear Creek Tax Group, Colorado 28 complaints
Tax Incorporated, Los Angeles, 24 complaints NOW CLOSED
Tax Group Center, San Diego, 11 complaints
Urgent Tax Care, Idaho, 11 complaints
Union Consulting, Colorado, 8 complaints
Pinnacle Tax Consultants, Los Angeles, 8 complaints

HIGH sales companies with LOW to MEDIUM complaint volume:

Tax Resolution Services, Los Angeles, 33 complaints
Tax Defense Network, Florida, 30 complaints
Blue Tax, Los Angeles, 16 complaints
2020 Tax, Colorado, 9 complaints
Omni, Colorado, 7 complaints

Washington Tax Services, our company? We have had 2 complaints in the last 3 years.

You can find info on any company by going to www.bbb.org You can see our BBB record by clicking on the link to the right.

For 30 years, WATAX has been solving every kind of tax problem. Call us at 1-888-282-4697 or email us a description of your tax issue and we'll contact you.

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