by Jay Freeborne , Enrolled Agent
September 9, 2009

Here's another measure of customer service for a tax relief company. Before you hire them, find out --

how do they take incoming calls?

If you are like "Taxmasters," which advertises on Fox,

incoming calls are answered immediately by a salesperson but customer service calls ALWAYS go to voice mail. In an experiment that we conducted, we tried to get a hold of customer service and got voicemail FIVE TIMES in a row. This is NOT a good sign of customer service.

If you are going to risk your money for tax representation with a company that advertises on TV, be sure that you get a direct line for your representative, and be crystal clear that the person taking payment from you is the person who will be handling your case.

For 30 years, WATAX has been solving every kind of tax problem. Call us at 1-888-282-4697 or email a description of your tax issue and we’ll contact you.

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