Here's an interesting case example: a client in Kentucky who hired Washington Tax Services in January of 2009 FINALLY got a Revenue Officer assigned to his case. Our client owes $500,000 to the IRS for 1040 taxes. Looking at our research notes in January of 2009 -- the case was in a queue for a Revenue Officer (!). So, essentially, it took THREE YEARS for the case to reach an agent. Bottomline: I think the IRS is understaffed in their local offices and that explains the delay. There also could have been a delay as the Large Dollar Unit cases were difficult to transfer smoothly as well.
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